Shipping policy
WhopTime currently ships orders to customers located within the United States.
Order Processing
Orders are processed after successful payment confirmation.
Processing times may vary depending on product availability, supplier processing, weekends, holidays, and order volume.
Once your order has been shipped, tracking information may be sent to the email address provided during checkout.
Delivery Times
Estimated delivery times may be displayed on the product page, during checkout, or in your order confirmation.
Delivery estimates are not guaranteed unless explicitly stated otherwise.
Delivery times may be affected by:
- Carrier delays
- Customs processing
- Weather
- Public holidays
- High-volume periods
- Incorrect shipping information
- Circumstances outside WhopTime’s reasonable control
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, contact us as soon as possible at:
We cannot guarantee that shipping information can be changed after fulfillment has started.
Tracking
Where available, tracking details will be provided after shipment.
Tracking information may take some time to update after the carrier receives the package.
Delayed Orders
If an order experiences a significant delay, please contact:
We will review available tracking and fulfillment information and assist you where reasonably possible.
Lost Packages
If your package appears to be lost in transit, contact us with your order number.
We may investigate the shipment with the supplier or carrier and provide an appropriate solution.
Packages Marked Delivered
If tracking indicates that your package has been delivered but you cannot locate it, please:
- Check the delivery location
- Check with household members
- Check with neighbors where appropriate
- Contact the carrier
If the package still cannot be located, contact:
Damaged Packages
If an item arrives damaged, contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photos or video where appropriate
Shipping Charges
Shipping charges, if applicable, will be displayed before checkout is completed.
Orders eligible for free shipping will show the applicable free shipping option during checkout.
Contact
For shipping questions: