Refund policy
WhopTime offers eligible customers a 30-day return period.
You may request a return within 30 days after your order has been delivered.
Return Eligibility
To qualify for a standard return, the item should be:
- Unused or only reasonably inspected
- Unworn
- In the same condition in which it was received
- Complete with included accessories
- Returned in suitable packaging
To request a return, contact:
Please include your order number and the product you wish to return.
Return Instructions
Do not return products before contacting WhopTime.
After your return request is reviewed, we will provide the necessary return instructions.
Return Shipping Costs
For voluntary returns caused by:
- Change of mind
- Design preference
- Color preference
- No longer wanting the product
the customer is responsible for return shipping costs unless WhopTime states otherwise.
If you receive an incorrect, materially defective, or damaged product due to our error, contact us for assistance.
Refunds
Once an eligible return has been received and reviewed, approved refunds will generally be issued to the original payment method.
Please allow up to 10 business days after approval for the refund to be processed.
Your bank or payment provider may require additional time before the funds appear in your account.
Original Shipping Costs
Original shipping charges are generally non-refundable for voluntary returns unless stated otherwise.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact:
Please include:
- Your order number
- A description of the problem
- Clear photos or video where appropriate
We will review the issue and provide an appropriate solution.
Exchanges
If you would like another design or color, contact us.
Depending on product availability, we may arrange an exchange or ask you to return the original product and place a new order.
Bundles and Free Style Modules
Some WhopTime offers may include a free Style Module when purchasing a qualifying number of wristbands.
If the qualifying products are returned, the promotional Style Module should also be returned.
If a promotional item is not returned, its promotional value may be deducted from the refund where permitted.
Style Module Disclaimer
The WhopTime Style Module is a non-electronic accessory.
It does not contain:
- Sensors
- Bluetooth
- Fitness tracking
- Heart-rate tracking
- Sleep tracking
- Recovery tracking
- GPS
- Battery
- App functionality
The Style Module exists only to allow compatible wristbands to be worn for aesthetic purposes without an electronic tracker.
WHOOP Device Not Included
Unless explicitly stated otherwise, WhopTime wristbands do not include an electronic WHOOP device or sensor.
Customers are responsible for selecting the appropriate configuration before purchasing.
Contact
For returns and refunds: