Privacy policy
1. PRIVACY POLICY
This Privacy Policy explains how WhopTime (“WhopTime,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit whoptime.com, place an order, contact us, or otherwise use our services.
Information We Collect
When you use our website or place an order, we may collect information including:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase information
- Payment and transaction information
- Customer service communications
- IP address
- Browser and device information
- Website activity and interactions
- Cookie and similar technology information
Payment information may be processed directly by third-party payment providers. WhopTime does not necessarily receive or store your full payment card information.
How We Use Your Information
We may use your personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Send order confirmations and shipping updates
- Provide customer support
- Handle returns, refunds, and disputes
- Detect and prevent fraud
- Improve our website and services
- Maintain the security of our store
- Comply with applicable legal and regulatory obligations
- Send marketing communications where permitted
- Measure website and advertising performance
Shopify
Our online store is powered by Shopify.
Shopify may process certain personal information when you visit our store, place an order, or interact with our services in order to provide its e-commerce, security, payment, and related services.
Suppliers and Fulfillment Partners
WhopTime may work with third-party suppliers, fulfillment providers, and shipping carriers to process and deliver orders.
We may provide these partners with information necessary to fulfill your order, including:
- Name
- Shipping address
- Phone number when required for delivery
- Products ordered
Some fulfillment partners may operate outside the United States or France.
How We Share Personal Information
We may share personal information with trusted service providers when necessary to operate our business, including:
- Shopify
- Payment processors
- Suppliers and fulfillment providers
- Shipping carriers
- Fraud prevention providers
- Website and technical service providers
- Analytics providers
- Marketing providers
- Customer support providers
- Professional advisers or authorities where required by law
We do not sell customer databases for money.
Certain U.S. privacy laws may define some advertising or data-sharing activities as a “sale” or “sharing.” Where applicable, customers may have the right to opt out of those activities.
Cookies
WhopTime may use cookies and similar technologies to:
- Keep the website functioning
- Maintain shopping carts
- Remember preferences
- Improve website performance
- Understand how visitors use the website
- Measure advertising performance
- Help prevent fraud
You may manage certain cookies through your browser settings or privacy options made available on our website.
Marketing Communications
If you subscribe to promotional communications, you may unsubscribe at any time using the unsubscribe link included in our emails.
You may continue to receive transactional emails relating to orders, shipping, refunds, or customer service.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
- Order fulfillment
- Customer service
- Fraud prevention
- Accounting
- Tax requirements
- Legal compliance
- Dispute resolution
Your Privacy Rights
Depending on where you live and which laws apply, you may have rights relating to your personal information, including the right to:
- Request access
- Request correction
- Request deletion
- Object to certain processing
- Restrict certain processing
- Request data portability
- Withdraw consent where applicable
- Opt out of certain marketing activities
Residents of certain U.S. states may have additional privacy rights under applicable state law.
Privacy requests may be sent to:
We may take reasonable steps to verify your identity before processing a request.
International Data Transfers
Because WhopTime operates internationally and uses global service providers, personal information may be processed in countries other than the country where you live.
Where required, appropriate safeguards may be used for international transfers.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Children’s Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
Contact
For privacy-related questions:
WhopTime
Mulhouse, France
support@whoptime.com
whoptime.com